“I was pleasantly surprised when my wife showed me the package that I received today with the correct insoles. You made me one “happy” customer! We immediately put the incorrect insoles in the box they came in, turned the bag inside out , affixed your label and took it to the post office and mailed it back to you! I wanted to respond to your email that I saw when returning home and not only thank you, but also thank Darrick, Joyce and Ian in getting this issue resolved for me! I put a note in the return package to Austin thanking you guys! I am sure that I will be doing business with your firm in the future and will “spread” the word around to contact The Insole Store should they need any of your products! Have a great Thanksgiving!!”
Sincerely, Bill